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Upcoming Event

Customer engagement transformation conference

You’ll leave feeling equipped with exclusive insights from organisations that have already transformed to suit the ‘new norm’ and are reaping the rewards of customer loyalty as a result.

  • Customer Engagement Conference
  • Victoria Park Plaza, London
  • Thursday 9th June 2022
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Let’s build better experiences for your customers

Over the past decade, we’ve been working with a community of 48,000 leaders who understand the importance of building a better experience for their customers.

SEE EVENT INFO

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Let’s build better experiences for your customers

Over the past decade, we’ve been working with a community of 48,000 leaders who understand the importance of building a better experience for their customers.

SEE EVENT INFO

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Key facts

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ONE-DAY EVENT
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30 EXCLUSIVE PRESENTATIONS
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ROUNDTABLE SESSIONS
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CASE STUDY PRESENTATIONS
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NETWORK WITH PEERS
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1-2-1 MEETINGS

WHAT TO EXPECT

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TOPIC STREAMS

Transforming CX Strategy Through Rapid Change

In these unprecedented times, organisations need to adapt and reinvent their relationships with customers more than ever. This stream will look at how organisations successfully address their CX strategies to meet customer needs.

Transformation – Our People and Our Customers

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The Rise of Customer Service Design

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Transformation in Financial Services and Retail

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Transforming the CX for the ‘New Normal’

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Personalisation of The Customer Experience

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Robotics, AI and Customer Engagement

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Technology and Customer Engagement

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Matthew Kemp

Matthew Kemp

Formula 1 Head of CRM & Customer Operations
I've worked as a professional librarian for close to twenty years in both public and private settings. I started as a paraprofessional at North Carolina State's DH Hill Library and eventually transitioned to the US Environmental Protection Agency (EPA) and the National Institute of Environmental Health Science (NIEHS) while pursuing my Masters in Information and Library Science from UNC-Chapel Hill's School of Information and Library Science (SILS). After Graduate school I began my professional career at an environmental consulting agency in Boston and a clean energy think-tank, Rocky Mountain Institute (RMI) in Boulder, CO. My experience as a knowledge manager and Research Librarian at RMI help me jump into the tech world where I focused solely on knowledge management at Uber Technologies in San Francisco, CA. I now lead the strategy and conversation for our Global Marketing Solutions Learning team around Knowledge Management at Facebook. I focus on capturing institutional knowledge from around the globe using a content management tool and old school librarian organization. I have presented on using digital tools to connect and communicate to unique user groups in chapters of 21st Century Black Librarian in America: Issues and Challenges and at conference presentations including the Joint Conference of Librarians of Color, 2.0 and Beyond!: Helping seniors interact and Special Library Association, Chicago 2012, Suddenly Solo: What To Do When It's Suddenly Just You and most recently at the 2017 Special Librarians Association Annual Conference's Dream Jobs Panel, held in Phoenix. I have had great opportunities and have gained a unique perspective into libraries and knowledge centers and look forward to the future of libraries and knowledge management.

Speakers

“The best bit for me was the wide range of companies and industries represented which gave insight in to how engagement affects all industries.”
Alice Smith, Head of Customer Experience, Virgin Media

Would you like to hear from the people who built amazing customer experiences for these companies?

Looking for speaker and sponsor opportunities?

Download the Entry Information

VENUE DETAILS

Victoria Park Plaza Hotel

239 Vauxhall Bridge Road, London, SW1V 1EQ – Lower Level 1

How we work

Live Events

We’re proud to be recognised for organising industry-leading live events, boasting world-class case study content and enjoying 20% growth each year. Each year, we welcome over 5,000 delegates to our conferences and recruit over 500 speakers providing an enviable lineup of household brands from Amazon to Zurich.

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TICKET OPTIONS

STREAM LIVE

  • Stream Live - Free
  • Watch Event LIVE (only)
  • Full Day of Content
  • Watch LIVE Event Stream
  • End Users Only
  • No Travel Required
  • Join Roundtable Sessions
  • Live Q&A
  • Panel Debates
  • 1-2-1 Meetings
  • Multi-Device

Free

Most Popular

Attend Live

  • Full Day of Content
  • 2 Halls of Case Study Content
  • Event Networking
  • Interviews
  • Panel Debates
  • 1-2-1 Meetings
  • Focus Groups
  • Virtual Event Guide
  • Lunch Provided
  • After Event Drinks

£395

Stream OnDemand

  • Full Day of Content
  • 12 Hours of Case Study Content
  • Interviews
  • Panel Debates
  • No Travel Required
  • 30 Day Viewing License
  • 24/7 Access
  • Multi-Device

£95

STREAM LIVE

  • 12 Month Subscription
  • Full Access for 1 Person
  • Access ALL Content (Live and/or Virtual)
  • 100+ Hours of Event Videos
  • Case Study Content
  • Interviews
  • Panel Debates
  • 12 Month On Demand License
  • 24/7 Access
  • Multi-Device

£995

Ready to build a better
customer experience?

Register to attend this event.

Download the Entry Information