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Upcoming Event

Customer engagement transformation conference

You’ll leave feeling equipped with exclusive insights from organisations that have already transformed to suit the ‘new norm’ and are reaping the rewards of customer loyalty as a result.

  • Customer Engagement Conference
  • Victoria Park Plaza, London
  • Thursday 9th June 2022
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Let’s build better experiences for your customers

Over the past decade, we’ve been working with a community of 48,000 leaders who understand the importance of building a better experience for their customers.

SEE EVENT INFO

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Let’s build better experiences for your customers

Over the past decade, we’ve been working with a community of 48,000 leaders who understand the importance of building a better experience for their customers.

SEE EVENT INFO

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Key facts

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ONE-DAY EVENT
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30 EXCLUSIVE PRESENTATIONS
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ROUNDTABLE SESSIONS
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CASE STUDY PRESENTATIONS
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NETWORK WITH PEERS
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1-2-1 MEETINGS

WHAT TO EXPECT

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TOPIC STREAMS

Transforming CX Strategy Through Rapid Change

In these unprecedented times, organisations need to adapt and reinvent their relationships with customers more than ever. This stream will look at how organisations successfully address their CX strategies to meet customer needs.

Transformation – Our People and Our Customers

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The Rise of Customer Service Design

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Transformation in Financial Services and Retail

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Transforming the CX for the ‘New Normal’

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Personalisation of The Customer Experience

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Robotics, AI and Customer Engagement

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Technology and Customer Engagement

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Speakers

“The best bit for me was the wide range of companies and industries represented which gave insight in to how engagement affects all industries.”
Alice Smith, Head of Customer Experience, Virgin Media

Would you like to hear from the people who built amazing customer experiences for these companies?

Looking for speaker and sponsor opportunities?

VENUE DETAILS

Victoria Park Plaza Hotel

239 Vauxhall Bridge Road, London, SW1V 1EQ – Lower Level 1

How we work

Live Events

We’re proud to be recognised for organising industry-leading live events, boasting world-class case study content and enjoying 20% growth each year. Each year, we welcome over 5,000 delegates to our conferences and recruit over 500 speakers providing an enviable lineup of household brands from Amazon to Zurich.

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TICKET OPTIONS

STREAM LIVE

  • Stream Live - Free
  • Watch Event LIVE (only)
  • Full Day of Content
  • Watch LIVE Event Stream
  • End Users Only
  • No Travel Required
  • Join Roundtable Sessions
  • Live Q&A
  • Panel Debates
  • 1-2-1 Meetings
  • Multi-Device

Stream OnDemand

  • Full Day of Content
  • 12 Hours of Case Study Content
  • Interviews
  • Panel Debates
  • No Travel Required
  • 30 Day Viewing License
  • 24/7 Access
  • Multi-Device

STREAM LIVE

  • 12 Month Subscription
  • Full Access for 1 Person
  • Access ALL Content (Live and/or Virtual)
  • 100+ Hours of Event Videos
  • Case Study Content
  • Interviews
  • Panel Debates
  • 12 Month On Demand License
  • 24/7 Access
  • Multi-Device

Ready to build a better
customer experience?

Register to attend this event.