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Welcome to Research 2.0: New Era of AI Powered Consumer Research

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The term digital transformation is widely used in revolutionising business operations. This has prompted organisations to understand the need of going digital & has changed the way businesses operate and interact with their consumers today. 

With customers becoming tech savvy & increased online interactions, consumers are increasing taking to sharing their experiences– be it tweets, Instagram stories, WhatsApp status, Snaps, google map reviews, so on and so forth. Therefore, in today’s market, consumer experience is not just a facet of the brand. Consumer experience is the brand. 

Thus, It has become a necessity now for organisations to develop & boost their customer research capabilities in order to understand their customers better. They need to get ready for the future by looking beyond conventional methods, to place digital experiences first and evolving along with their modern consumers to fulfil their changing demands, by evaluating data efficiently. 

Join us for this exclusive webinar to learn how AI can enable you to drive valuable insights from the consumer data to understand your customer well which in turn can help craft frictionless engagements across channels to deliver a holistic customer experience and build the trust & loyalty with your customers in this competitive environment

By joining the webinar, you'll learn how to:

1.    Explore innovative ways for carrying out customer research with AI & new age technologies

2.    Gain quicker access to high-quality customer insights that can be used right away.
3.    Know how one can Improved visibility and transparency into research processes for all stakeholders
4.    Expedite the decision-making process in research with customisable dashboards and industry benchmarking

Stefka Mihaylova

Stefka Mihaylova

Entropik VP of Sales
Stefka has 8+ years of experience in SaaS sales, predominantly working in the Market Research industry. She has deep business knowledge in combination with expertise in qualitative, quantitative and AI-led research technologies.
Gerry Brown

Gerry Brown

Customer Lifeguard Chief Customer Officer
Gerry Brown, aka The Customer Lifeguard, is on a mission to save the world from bad customer service. He helps businesses save customers at risk of defecting and breathes life into their customer service operations and customer experience strategy. Gerry has provided organizational leadership on people development, business transformation, customer engagement and technology enablement for some of the largest companies in the UK, Canada, and EMEA. These include National Express, Nutricia, The Royal Albert Hall, Endsleigh Insurance, O2, Screwfix, Sage, Sky, Bell Canada and TELUS. He is a frequent speaker, chairperson, panellist and facilitator at conferences, webinars, company events and other business gatherings, where his many years of business and customer service experience provide stimulating, thought-provoking engagement and audience participation. He is also a published author and his new book When a Customer Wins, Nobody Loses is available on Amazon to help business leaders to create winning and memorable customer experiences.

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